When it comes to informational technology, you want your IT employees to have all the tools they need to move your business forward. Of course, because technology is such a huge area, the coursework your IT employees need may depend on the nature of your business and how large your company is. Here are some great IT support certifications you may want to think about to encourage your employees to move forward in their careers while benefiting your business.
About IT Certifications
There are many roles within an IT team. Your IT staff needs IT support training in order to stay ahead of the constantly changing demands of business and technology. Your employees in IT may have certification in Google or Microsoft, but they might still need what is called “soft skills”. Your employees might use some help with effective communication, analytical thinking, problem solving, diplomacy, team-building skills, leadership, and employee-customer listening skills than they do with troubleshooting an IT issue.
What Kinds of Certifications Should My Employees Have?
When you are looking at IT support certifications, you may want to start with the CompTIA A+ certification, which gives your new employees basic troubleshooting skills for networks and PCs. You can also request your employees to get CompTIA Network training, which delves into network troubleshooting in depth.
Depending on which sphere your company is active in, your IT professionals may want to get certifications as a Google IT support professional or Microsoft IT support. You may also want to consider additional training and certification in ITIL or Information Technology Infrastructure Library. This certificate allows employees to streamline and manage large IT projects, as well as the customer service interaction and the flow of business information.
