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Conflict Management Training: An Important Concern for the Business World

There are no such ways called absolute smooth ways to manage a business. Problems and conflicts are an integral part of it. Acceptance of these unwelcome factors is what makes the business easy going. At the same time, it does not mean that the problems be kept unresolved. They are to be looked into with care and courtesy. Conflict Management Training is very important for all organizations as it provides tools and solutions to ensure a nicely oiled and productive workplace.

Reasons for conflicts:

There can be several reasons for coercion and conflicts, some of them are:

  1. Misunderstanding among the peers and workers.

  2. Willingly concocted conflicts.

  3. Conflict as a result of purgation of feelings of frustrations.

  4. Lack of cooperation.

  5. Lack of motivation also stirs the feeling of conflict in the work sphere.

What are the possible solutions for conflicts in a work sphere? (Conflict management)

To bring a conflict under control requires enough patience and a benevolent attitude towards the stirred up situation. An ideal manager is the one who is good at conflict management. It is the responsibility of a manager that he sees upto the consequences of the heated up situation to find solutions. The possible solutions are:

  1. Calming down the two parties that are involved in the conflict with subtle words of assurance.

  1. Listen to the problems of the two parties individually without judging them at first.

  1. Sharing the more accurate form of information to both parties if available immediately or giving them a tentative time promising to discuss the issue.

  1. Judging the conflict without being prejudiced about anything. It is to be noted that the decision of judging the conflict is to be taken up only if the issue surrounds the workplace, business or the likes. Personal conflicts should be strictly banned inside the work sphere.

  1. Even if the problem is related to the professional front, the manager may choose to ignore it completely but only after cooling down the conflict. This is usually done if the issue needs to be addressed later or is not necessary to be discussed at all.

Specific strategies are to be adopted for particular kind of conflicts and thus, conflict management is necessary. A unique kind of conflict may be dealt with an unusual approach that Conflict Management Training of Drishti Centre for Excellence at Mumbai imparts to organizations.